Contact us
Find phone numbers and contact information at VA Palo Alto health care for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Palo Alto health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Palo Alto health care.
Mailing address
Palo Alto VA Medical Center
3801 Miranda Avenue
Palo Alto, CA 94304-1207
Main phone number
To use TeleType for the Deaf (TTY) services: 711
A – F
Addiction and substance abuse care
Admissions & Eligibility Office
Advice Nurse
Anesthesia service
Appointment scheduling (all sites)
Audiology and speech
Bariatric surgery
Behavioral Medicine Clinic
Blind and low vision rehabilitation (WBRC)
Cardiology
Chaplain services
Chiropractic
Colon and rectal surgery
Compensated Work Therapy (CWT) Program
COVID-19 vaccines
Defenders Lodge
Dental Clinic
Dermatology
Emergency department (ED)
Extended care and rehabilitation
Fisher House
G – M
General surgery
Geriatric Research, Education and Clinical Center (GRECC)
Homeless Veterans Recovery Program
HUD-VASH Program (Housing Veterans)
Human resources (HR)
Lesbian, Gay, Bisexual and Transgender Veteran Care
Medical Foster Home Program
Men's Trauma Recovery Program (MTRP)
Mental health care appointments
Military Sexual Trauma (MST)
Move Weight Management Program
N – O
National Call Center for Homeless Veterans
National Center for PTSD
National Crisis Line
Neurology
Neurosurgery
Nuclear medicine
Optometry
Orthopedics
Otolaryngology (ears, nose, and throat)
650-493-5000 ext. 65751 or 63924
P - U
Patient scheduling
Pharmacy (automated refill line)
Physical Medicine & Rehabilitation Service (PM&R)
Physical therapy
Plastic surgery
Podiatry
Police department
Polytrauma
Primary care clinic appointments
Prosthetics & sensory aids
Pulmonary service
Radiology
Recreation therapy
Social work
Spinal Cord Injury and Disorders (SCI/D) Center
Suicide prevention hotline
Telehealth
Telephone Care Program
TeleQuit Smoking Cessation Program
Travel pay
Uroloy
V - Z
Vascular surgery
Veteran and Family Centered Care (VFCC)
Vet Centers
Veterans Crisis Line
Visual Impairment Services Team (VIST)
War Related Illness and Injury Study Center (WRIISC)
Western Blind Rehabilitation Center (WBRC)
Wheelchair repair
Women's Health Center
Women's Trauma Recovery Program (WTRP)
Wound care and ostomy
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about VA Palo Alto health care.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Palo Alto
VA Palo Alto Health Care System
FOIA Office (00/PO)
3801 Miranda Avenue
Palo Alto, CA 94304
For questions about your request to VA Palo Alto
Phone: 650-493-5000 ext. 64616 or 69244
Additional FOIA request information
- Review VA’s requirements for a FOIA request, including sample requests.
- See the VA FOIA Library, which publishes commonly requested records.
- If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Palo Alto.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Last updated: December 18, 2023
