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Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scanWe would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
06-23-2017 08:57 PM
HP Recommended Product: Envy 7640 Operating System: macOS 10.12 SierraHow do I scan two-sided documents using HP Envy 7640? What is the most efficient way to scan multiple photos?
4 REPLIES 4sandytechy20
42,355 2,551 2,063 HP Support Agent06-25-2017 12:21 PM
HP RecommendedThis is a great location to get assistance! I read your post and see that you want to do two-sided scanning on HP Envy 7640 Printer. I would like to help you resolve this issue.
Automatic double sided scanning is not supported by this printer model.
You may perform manual double-sided scanning by scanning from your PC.
Using HP Scan software would be the efficient way to scan multiple photos.
Click here and refer the document to perform above steps.
Let me know if that helps.
Sandytechy20
I am an HP Employee
06-26-2017 10:24 AM
HP RecommendedYou gave me enough information that I was able to figure out how to scan a two-sided document efficiently on my Mac. The figure you presented is from a different application than what was installed on my computer when I installed my printer. What was installed was an app called HP Easy Scan, which has very few options and does not include the checkbox “Scan both sides of page” as shown in the Figure you presented. I checked on the HP web site and discovered that there is another application, “HP Scan”, that does have this option.
So to scan a two-sided document, I open HP Scan (not HP Easy Scan) and load my two-sided document into the Document Feeder. Then
1. I click" Scan" in the upper right corner.
This brings up a window where I can choose options suitable for my scan. Click the box “Show Details” to see all the options.
2. Select options:
a. In “Type”, choose “Document”.
b. In “Source” select “Document Feeder”
c. Choose other options that apply to the document.
d. Select “Scan both sides of page”.
e. Select" Continue".
3. The printer scans one side of all pages in the document.
4. When the first side of all pages is scanned, an information box appears that prompts you to “Without turning the pages over, rotate and place them back into the document feeder ….” After you do that click continue.
5. The HP Scan App, scans the second side of all pages and sorts them by interleaving the 1st and 2nd pages.
I tested it a couple of times, and it works great! Too bad it was so hard to figure out how to scan two-sided documents, and I wish that HP Scan was installed by default.